Frequent questions
The most common questions such as shipping costs and discreet packaging are listed here.
Contacts
Our chat support is always available for your requests.
Support email
If you have a question that isn't answered in our FAQ, don't hesitate to contact us info@iloveshops.it.
FAQ
Delivery information
Yes, privacy comes first. The contents of the package are not disclosed in any way. Your item will be shipped in an anonymous and sturdy package, with references useful only for delivery.
In general, delivery times for shipments to Italy range from 24 to 48 hours. For all international shipments, delivery times vary based on the destination location.
In the event that it is not possible to ship immediately, the customer will be promptly informed of the exact shipping date.
Ordering products
You need to add the product to your cart and enter your shipping information. If you are already registered, check if the data is correct and proceed with the payment. Order confirmation will arrive via email.
Yes, each product has a manufacturer's warranty which, if provided to the customer, should contact the manufacturer directly.
There is no set time. However, you will be notified as soon as it is available, if the product is in your Wishlist.
Payment information
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My account
You should log in and go to "My Account" in the "Information" section, change what you want and save. (you can use the link https://www.iloveshops.it/dati-personali).
Enter the link https://www.iloveshops.it/recupero-password. Enter your account email and follow the procedure that will be sent to you via email for restoration.